Responsible gaming

Guidelines

We always recommend playing responsibly, prioritizing entertainment and avoiding gambling as a means of profit.

Below are some suggestions we believe may be helpful:

• Gambling is entertainment, not a way to make money
• Only wager amounts that are compatible with your financial situation
• Play for enjoyment only and with full knowledge of the rules
• Do not exceed the time you initially set for playing and take breaks if you play for too long
• If you decide to stop or reduce your play, commit to doing so
• Do not play to “recover losses” and accept outcomes as part of the cost of entertainment
• Do not borrow money to gamble
• Do not play excessively or neglect your relationships, work, or personal interests in favor of gambling
• Do not lie to friends or family about the amount of money spent on gambling
• Do not consider gambling as a solution to problems or concerns, and do not play under the influence of alcohol or drugs

Avoid playing if:

• Gambling is affecting your relationships with friends, partners, or family members
• You have debts or serious financial difficulties and are gambling in the hope of resolving them
• You are going through a difficult period and feel psychologically vulnerable
• Gambling is impacting your performance

Where to get help

GOL Games promotes responsible gaming in line with its consumer protection and social responsibility policies. The company believes gaming should be purely for entertainment and supports a healthy, controlled, and safe gaming environment.

GOL Games is committed to ensuring the highest level of player safety by strictly adhering to the regulations established by ADM and partnering exclusively with internationally recognized providers. These partners offer not only high-quality games and content but also secure and reliable gaming platforms.

Gaming should be an enjoyable and positive experience—a moment of safe and healthy entertainment. Losses may occur, as they are part of the game. For this reason, GOL Games always encourages players to play responsibly, focus on enjoyment, and avoid gambling as a financial solution.

If you believe you may have a gambling-related problem and wish to address it anonymously and free of charge, we recommend visiting: https://www.gamblingtherapy.org/it

This platform provides a free online support service available 24/7 in 24 languages. You can receive assistance via chat or email, participate in support groups according to the schedule available on the website, or download the “Gambling Therapy” app.

Alternatively, by calling 800 55 88 22, available Monday to Friday from 10:00 to 16:00, you can speak with professionals in the field and seek their support.

Protection of minors

Gambling is strictly prohibited for individuals under the age of 18. Law No. 111, Article 24, paragraphs 19–22 of 15/07/2011 regulates the prohibition of participation in games with cash winnings for minors.

To register and play, users must be of legal age. Individuals under 18 are not permitted to register or open a Gaming Account.

We recommend logging out of gaming portals after each session and keeping login credentials secure to prevent access by minors.